Frequently asked Questions
- Do I have the right to buy an urn online?
- When can I receive the urn?
- What do we need to do if the delivery is late, which can occur at times?
- Votre socle du souvenir m’intéresse, est ce que je suis obligé d’acheter l’urne qui va avec ?
- Est-il possible de commander une urne toute blanche, sans texte, ni motifs ?
You have the right to purchase an urn of your choice on our website. French regulation does not stipulate to make this purchase through a funeral home or a crematorium, even if you do the rest of the funeral with them. (law of December 19, 2006)
We will deliver your urn within the next four days after you place your order, for any order placed before 12:00pm ET.
For example, if you place an order on a Monday before 12:00pm ET, we will realize the personification on the Tuesday and it will be sent either on the Tuesday afternoon or on the Wednesday morning, so you can receive it the Thursday.
If there is ever a delay, you should know that the French law obligates all the crematoriums to keep for a year the ashes of the deceased, in order to give time to the family so they can get them.
For that matter you can order your urn after the ceremony if you desire to choose the urn and the personification with your family, since the crematorium has to keep the ashes for a year.
You can order one or more stand for mementos, and you do not have to buy an urn too.
Some families order us some stands for their close friends or family because they perceived with the years, that they have no more memory object to hand over to the future generations, for the transmissions of the memory.
You can order a raw urn, you just have to choose the color of the lid.
You can even buy a raw urn and have it personalized later (dates, poetry and/or symbols)